Can’t Log In?
We know how frustrating it is to be locked out of your base. If you’re having trouble getting past the loading screen, please try the following:
Check Server Status: Ensure there isn't ongoing scheduled maintenance (check our forums!).
Refresh Your Connection: Toggle your Wi-Fi off and on, or try switching to cellular data to rule out a connection error.
Contact Us: If you still can’t get in, please reach out to support so we can investigate further.
Game Crashes
A crash especially during a critical battle is a major disruption. Because crashes can be caused by many factors (device memory, background apps, etc.), we recommend these basic workarounds:
Close all other background apps.
Restart your device to clear temporary memory.
Note: If you experienced a crash during combat, please contact us with the details of the battle.
Incompatible Device
If you see a message in the Google Play Store or Apple App Store stating that DomiNations is no longer supported on your device, it usually means the game's hardware requirements have moved beyond your device's current capabilities.
To ensure the best performance and security, we periodically update our minimum requirements.
If your device is incompatible, you may need to update your OS (if available) or switch to a supported device to continue your progress.
Stuck in an Update Loop
If the game tells you an update is available, but the App Store doesn't show an "Update" button, you may be in an "Update Loop." Try these steps to force the store to refresh:
For iOS: Open the App Store, tap your profile icon at the top, and pull down on the screen to refresh the "Available Updates" list.
For Android: Go to Settings > Apps > Google Play Store > Storage > Clear Cache, then restart the store.
Still stuck? If these steps don’t work, please contact us for further assistance!